Misquoted

After taking over a job from Jelly and reading the client's email that was sent to 'it', I spotted a possible conflict regarding a quote, given by Jelly, within the email's content. I decided to call the client to clarify the job and make sure I got it right.

The phone call went swimmingly, she was polite, friendly and clear about what she wanted me to do for her, which unfortunately didn't tally with the quote she was given. In fact, the quote Jelly had given her was 9 times LESS than what she should be have been quoted. Confused and dismayed at the new and correct quote I gave her, she referred to her line managed and opted to call me back. I apologised yet again on behalf of Jelly (to his gross dissatisfaction) for the confusion and the misquote and said goodbye. No sooner had I put the phone down when Jelly barked;

"Who was that?"

I calmly replied

"I thought I'd call ********* to clarify what it is she wants us to do, some details in the email seem to conflict and I think she's been misquoted"

I saw a rage creep across it's hideous face like an evil tidal wave of custard

"The *expletive* liar, the *expletive* liar! She asked for 'blah blah blah' and I gave her the price. I'm *expletive* sick of these lying *expletive*!"

Jelly then stomped out of the room, slamming the door behind it. It returned red faced ready for another bout of moaning. Scratching my head, I thought to try to diffuse the situation as I can no longer cope with Jelly's endless moaning and 'spoilt child-like' behaviour, so I quipped in hope:

"Well, everybody makes mistakes sometimes"

I said this in an effort to dismiss any blame from either party, hopefully shutting the bastard up even though I knew he'd dropped a bollock. This unfortunately backfired as Jelly's venomous retort proved:

"Not me! I don't make mistakes! The *expletive* moron asked me for a *expletive* price for *expletive*…"

It's at this point I switched off as my ears were ringing. How is this Jelly still employed? Your guess is as good as mine.